Order Cancellation Policy

Last Updated: [20-May-2024]

At Technostore.com, we understand that circumstances may arise requiring you to cancel your order. This Cancellation Policy outlines the conditions under which cancellations are accepted and refunds are processed.

1. Order Cancellation by Customer

• Timeframe: You may request to cancel your order within 24 hours of placing it or before the order is dispatched, whichever is shorter. Once the order is dispatched, cancellation is no longer possible.
• How to Cancel: To cancel your order, please contact our customer service team as soon as possible at [Customer Service Email] or [Customer Service Phone Number] with your order number and cancellation request.

2. Order Cancellation by Us

We reserve the right to cancel orders for the following reasons:

• Product Unavailability: If the product you ordered is out of stock or unavailable, we will notify you and cancel your order.
• Payment Issues: If there are issues with the payment, such as authorization failure or suspected fraud, we will cancel the order.
• Shipping Restrictions: If we are unable to ship to the provided address due to shipping restrictions or other issues, we will cancel the order.
• Factors beyond control: On grounds of Force Majeure.

3. Refunds for Cancellations

Customer-Initiated Cancellations: If you request a cancellation within the allowed timeframe (within 24 hours of placing the order or before dispatch, whichever is shorter) and the order has not been processed or dispatched, we will issue a full refund to your original payment method.

Us-Initiated Cancellations: If we cancel your order for any reason, we will issue a full refund to your original payment method.

4. Exceptions

• Processed Orders: Once an order has been processed and dispatched, it cannot be canceled. In such cases, you may follow our Return Policy to return the product if it is incorrect, damaged, faulty, or defective.
• Digital Products: Orders for digital products or downloadable content cannot be canceled once the order is processed.

5. Changes to Orders

If you need to make changes to your order (e.g., shipping address, product details), please contact our customer service team as soon as possible. Changes can only be made before the order is processed and dispatched.

6. Contact Us

If you have any questions or need assistance with a cancellation, please contact our customer service team:

Technowave Group L.L.C.

Address: 203, Al Mansoor Building Damascus Street, Al Qusais Industrial Area 2, Dubai, U.A.E.

Email: [email protected] 

Phone: +97142574455