Refund and Returns Policy

Last updated: 22 July 2025

1. Return Window & Eligibility

We accept returns/replacements within 7 calendar days from the delivery date in the following cases:

1. 1. Wrong, damaged, or defective product (our fault)
      
      
      • Return shipping: Free (paid by us)
        
      • Resolution: Replacement or full refund (your choice)
        
        
   2. Change of mind / ordered the wrong item (“remorse”) 
      
      
      • Item must be unused, in original packaging, with all accessories/manuals.
        
      • Return shipping: Customer pays one-way
        
      • Refund: Original payment method after inspection
        
        

   Products returned outside the 7‑day window or not meeting the conditions below may be rejected

Products returned outside the specified timeframe or not meeting the conditions below may not be accepted.

2. Conditions for Returns

• Product must be unused, in original condition and packaging.
  
• All accessories, manuals, and documentation must be included.
  
• Proof of purchase (order confirmation/receipt) is required.
•  

3. Non‑returnable Items (Unless Defective)

• Custom‑configured or personalized items
  
• Activated software/licenses or opened consumables
  
• Items damaged by misuse, unauthorized repairs, or accidents
  
• Color variance due to screen settings alone

4. How to Start a Return

1. Email [email protected] (or your correct email) with:
   
   
   • Order ID, item(s), reason for return
     
   • Photos/videos for damaged/defective claims
     
     
2. We reply within 1 business day with an RMA number and shipping instructions.
   
3. Pack securely, write the RMA on the parcel label, and ship via the instructed method.
   
   

Local returns (UAE): We may direct you to a nearby branch.
International returns: We coordinate with the official brand/service center if needed.

5. Shipping Costs

6. Refunds

• Issued only if a replacement is not possible (or if you request a refund).
  
• Processing time: 7–14 business days after we receive and inspect the item.
  
• Refund method: Original payment method. Bank/card posting times may vary.
  
• If a return is rejected (e.g., used item, missing parts), we will contact you about next steps (reshipment at your cost, partial refund, etc.).

7. Contact Information

1. EasyTrackTech / Technowave Group L.L.C. 

2. 203, Al Mansoor Building, Damascus Street, Al Qusais Industrial Area 2, Dubai, U.A.E.

3. 📧 Email: [email protected] / [email protected] 

4. 📞 Phone: +971 4 257 4455